Online training purchased through Braintree by Credit / Debit Card:
Standard 7 days cancellation policy after making the payment for the course. Cancellation must be made in writing by letter and emailed to support@itra.com.au. When doing so the Customer should state his / her name, address, course name, date of purchase, and the reason for cancellation.
A refund will be issued by reverse debit to the card account used in the Braintree transaction.
Where an online course lesson has been opened/run we regret that no refunds can be made.
Online training purchased by Purchase Order:
Standard 7 days cancellation policy after making the payment for the course. Cancellation must be made in writing by letter and emailed to support@itra.com.au. When doing so the Customer should state his / her name, address, course name, date of purchase, and the reason for cancellation.
A refund will be issued by credit against the Purchase Order.
Where an online course lesson has been opened/run we regret that no refunds can be made.
Online TrainTrac subscription purchased through Braintree by Credit / Debit Card:
Standard 30 days cancellation policy after making the payment for the subscription. Cancellation must be made in writing by letter and emailed to support@itra.com.au. When doing so the Customer should state the business name/trading name, address, TrainTrac subscription level, date of purchase, and the reason for cancellation.
A refund will be issued by reverse debit to the card account used in the Braintree transaction.
Online TrainTrac subscription purchased by Purchase Order:
Standard 30 days cancellation policy after making the payment for the subscription. Cancellation must be made in writing by letter and emailed to support@itra.com.au. When doing so the Customer should state the business name/trading name, address, TrainTrac subscription level, date of purchase, and the reason for cancellation.
A refund will be issued by credit against the Purchase Order.
Resources
Terms and ConditionsABN: 67119 274 181
